Our Services

As a Company we provide highly motivated, well qualified staff to support adults with learning disabilities and or mental health conditions to develop and maintain the skills they need to live in supported living accommodation.  Most of the clients we support live in shared houses within local residential streets which are owned by separate housing associations.  The company is employed directly by our clients, through their parents/carers who are their appointees. Our services are paid for by direct payments, which on occasion are supplemented by private funds.

The support services are managed by Margaret Toner, Director of the company, who is a registered Social Worker with 30 years experience in social care.  There are two team leaders who each oversee the day to day management of the support provided. The majority of the staff team have vast experience in the field of supporting adults with a learning disability and have undertaken many training courses to develop the skills to enhance their work.  2 team members have NVQ level 3 awards; 5 of the team are working towards their Level 2 Apprenticeship in Social Care.  I team member is working towards her level three award. The clients we currently support live in three separate houses within the borough of Richmond. Four of these clients have lived in supported living accommodation for over 10 years, whilst for six of them it is their first step into independent living. We provide support with all aspects of their lives to ensure they develop and maintain all the skills they require to live as independently as they are able.  The main areas of support provided are:

- Running and maintaining my home – including reporting repairs, household cleaning; menu planning; household shopping. Maintaining safety of the household at night

- Maintaining their personal safety both inside the home and in the community.

- Personal care- Assisting with any area of personal care that may be needed, especially any additional needs arising during illness.

- Building and maintaining relationships by supporting the clients to contact friends and family, invite them over for dinner or arrange joint activities outside of the home. Support them to take holidays with their housemates and their friends where appropriate and organize parties and events to promote socializing at all levels.

- Working, learning and being part of my community by supporting them to attend college or secure and maintain work placements, voluntary jobs and paid employment, whichever is within their abilities.  Support them to aim high to achieve realistic goals.

- To reach and retain a good level of physical and mental health and wellbeing.

- Time management by using known and creative ways of supporting the young people to be on time for all their chosen activities and to use the time they have effectively.

- All aspects of budgeting at a level that they are individually able to comprehend

Benefits of the person-centred approach - For the person

  • Having more control over their life

  • To be listened to and valued

  • Having their rights recognised and supported

  • Developing confidence, skills, abilities and knowledge

  • Having access to a support network when needed

  • Having support to try new things, including activities which might be considered risky

For family and friends

  • Being valued and listened to

  • Being in partnership with professionals

  • Knowing the person they care about is valued

  • Being part of a strong support network

For the community

  • Embracing diversity

  • Supporting and welcoming people

  • Resources in the community becoming more accessible to people

  • Listening to what people want

  • Increasing awareness of support needs

For professionals / staff

  • Increasing understanding of the person, their needs and aspirations

  • Working in partnership with the person, their family and friends

  • Learning from the person, their family and friends

  • Having their skills and knowledge put to good use

  • Being part of a strong support network

We identified how difficult it is for our clients to secure employment opportunities.  We talked to them about the type of work  they would like and they want to have opportunities to work with older people.  As there are few employment openings in this field we have developed the Supported Training & Employment Project Success, STEPS.