Moving and Handling Policy and Procedure


1.     Purpose: This policy has been put in place to ensure:

·  legal requirements are met

· To minimise the risk of accidents and incidents in the work place

· To ensure a system is in place to manage the risk


2.    Information: The Information in this policy has been collected from

·         Health and Safety Executive, (2016) Manual  Handling  (online)

·         HSE manual handling at work brief guide

·         Ergonomics and Human factors at work brief guide

·         The Manual Handling Operations Regulations 1992, as amended in 2002  

·         Health and Safety at work Act 1974

·         RIDDOR 2013

·         The Workplace (health, Safety and Welfare) Regulations 1992

·         Provision and Use of Work Equipment Regulations 1998 (PUWER 1998)

·         Lifting Operations and Lifting Equipment Regulations 1998 (LOLER 1998)


3.    Definition:

By moving and handling we mean any activity that requires staff to transport or support a load by bodily force either by pushing, pulling, carrying, moving, lifting, supporting or putting down  in the course of their duties.  This can be either animate or inanimate loads.


4.    Scope:

The following roles may be affected by this policy:

·         All staff


          The following residents may be affected by this policy:

·         All residents

The following stakeholders may be affected by this policy:

·         Family

·         Commissioners

·         External health professionals

·         Local authority




5.    Objectives:

    By implementing this policy, Absolute Support (London) Ltd will support

    effective manual handling to:

·         Ensure best practice in the handling and moving operations is carried out by all staff.

·         Maintain the dignity of clients during manual handling.

·         Generate a culture that ensures that the employees welfare is prioritised

·         Advise managers and staff on the implementation of safe handling practices of people and loads in their work place

·         Ensure all clients have had an up to date manual handling assessment completed

·         Ensure special consideration is given to new or expectant mothers, young workers, workers with ill health or disability.

·         Ensure lessons are learnt following near misses, accidents or incidents to ensure the situation does not occur again.


By implementing this policy Absolute Support (London) Ltd will minimise manual handling injuries by


·         Ensuring managers put in place appropriate risk control measures

·         Provide managers with appropriate information, guidance and support to enable them to develop risk reduction control measures

·         Involve staff who are involved in manual handling with the preparation of the risk assessment

·         Provide staff at risk with information, instruction and formal manual handling training.


6.    Employers Duties:

Absolute Support (London) Ltd will comply with the Health and Safety at Work Act (1974) which requires that we will provide information, instruction, training and supervision as is necessary to ensure as far as is reasonably practicable, the health and safety of its employers.

We will ensure that that our employees will take reasonable care of his or her own safety and the health and safety of others who may be affected by his or her acts or omissions.

As employers we understand we have a responsibility to:


·         Avoid hazardous manual handling operations as far as is reasonably practicable

·         Make a suitable and efficient assessment of any hazardous manual handling operations that cannot be avoided, taking into account all factors (T.I.L.E.E) :


                   Individual (capacity)




·         Reduce the risk of injury from these operations as far as is reasonably practicable and use an ergonomic approach.




7.    Employees Duties:


·         Co-operate with safe systems of work

·         Participate in training

·         Report any near misses, incidents or accidents

·         Report any hazards or defects

·         Report any changes or concerns in the resident’s condition or the environment that impacts on manual handling




8.    Risk assessments

Manual handling risk assessments are carried out when:

·         A handling task is unavoidable

·         A new handling task is to be carried out

·         An accident or incident occurs involving a handling activity

·         New equipment is introduced

·         A handling task must be carried out in a new environment

·         A member of staff complains of shoulder, arm, neck or back pain attributed to handling at work

·         New staff are appointed

·         A member of staff becomes pregnant or is returning to work following a pregnancy of at least six months

·         A member of staff returns to work after a lengthy absence

·         A handling task becomes too difficult



9.    Assessing risks

Legislation requires that all manual handling tasks carried out that may present a risk of injury must be the subject of a risk assessment carried out by a competent person and using an ergonomic approach.


The purpose of a risk assessment is to:

·         Identify all hazardous moving and handling tasks carried out at work and determine the likelihood and the severity of any injury or harm arising from these tasks.

·         Assess all factors using the T.I.L.E.E approach (task, individual, load, environment, equipment)

·         Identify the control measures needed to reduce the risk of injury to its lowest level

·         Identify all employees who may be at risk of injury from moving and handling tasks whilst performing a duty



10. Types of risk assessment


Generic: covering all staff at workplace or activities off site as part of their duty.


Individual:  to be completed for any member of staff whose capacity for moving and handling at work may be impaired, including anyone pregnant, young workers or anyone with ill health.


Client:  A specific client risk assessment and handling plan will be needed if a client needs to be handled to minimise risk and enable a safe system of work.



11.   Good handling technique for lifting


·         Think before lifting/handling

·         Adopt a stable position

·         Get a good hold, start in a good posture, don’t flex your back

·         Keep the load close to the waist

·         Avoid twisting the back or leaning sideways

·         Keep the head up when handling

·         Don’t lift more than you can be easily managed

·         Put down and adjust


12.  Training


·         The manager is responsible for ensuring all staff completes training as required in order to meet the requirements of Health and Safety legislation.

·         Managers must ensure that all staff undertaking manual handling activities as part of their role attends annual manual handling refresher training.  All courses contents including duration must comply with the guidelines laid down by Absolute Support (London) Ltd.  Training plan.

·         Managers must maintain records of staff trained, sessions attended, who the trainer was, staff signing in sheet, with names printed and signed and course material covered

·         All staff who have attended a course should receive a certificate of attendance for their records

·         The manager must ensure that staff receives sufficient notice and detail of forthcoming training requirements, including the wearing of appropriate clothing and footwear.


13.  Manual handling aids


·         Simple aids can be used to move items and reduce the risk of injury

·         It is better to push than to pull and to use body weight and leg muscles to do the work. Be aware of surroundings and take care on slopes


14. Monitoring of manual handling accidents, incidents or near misses


·         any manual handling injury or incident that occurs at work must be recorded and reported as soon as possible

·         any required remedial action to prevent a similar injury must be immediately undertaken

·         The accident book must be completed in all cases and sent to Miss Wendy Miller

·         If the accident is deemed to be reportable under RIDDOR (1995), Wendy Miller will submit the report

·         Following any such incident Risk Assessments and work procedures including any care plans should be reviewed to ensure the continued safety of all staff members

·         Accidents, incidents and near misses should be reviewed as part of continuous improvement and understand any lessons learnt


15.  Record keeping


All current health and safety related records should be retained locally at:


38, Vincent Avenue,


Greater London